All work is captured in the digital workspace, sorted, classified and distributed for completion to any combination of systems, automation, teams or users
Analytics and Artificial Intelligence ensure that work is completed in the optimum wayOperating performance is tracked in detail in real time.This information allows Omniflow to optimise performance, provide insightful information for management and provide real time feedback for users and supervisors
Enjoy 20% productivity benefits immediately and enjoy a regular stream of opportunities for further benefitLink your customers into the digital workspace so that they can track progress for themselves dramatically reducing follow up calls
Automatically distributes work for completion according to parameters set by you – Like an aeroplane's autopilot navigation along a fight pathIdentifies patterns in workload, operational costs and user behaviour to highlight optimum performance, improvement opportunities and areas for reviewAutomatically map your business processes as they have been performed
Research has shown that operational performance can be improved significantly by taking techniques found in gameplayOmniflow applies such techniques by displaying achievements for users who meet set operating objectives, graphically displaying a lifebar of time allowed/taken and more
One of the biggest challenges facing organisations today is the hype around “Straight Through Processing” (STP)Typically, many business processes do not provide a strong ROI when converting to STPOmniflow's Artificial Intelligence will identify processes and tasks where STP will provide maximum ROI and then automate only the steps where ROI is evident
In partnership with Process Automation Group, P&N Bank recently implemented the Omnifow Digital Workspace which has transformed the approach and outputs of our Operations Team. With Omniflow, we have real-time visibility of the workload and have achieved significant member experience and productivity improvements.
The system is easy to use and has gained team member support resulting in benefit realisation within days of implementation.
Jill Marks - Senior Manager Operations